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Can I apply multiple discounts to my order?
Discounts cannot be combined on orders. If you qualify for multiple discounts or promotions, you will need to choose which one to apply. Our system is designed to accept one promotional offer per order to ensure fairness and the best possible service
Can I cancel my order after it has been placed?
If you need to cancel your order after it has been placed, please contact us immediately. We will do our best to process the cancellation as soon as possible. You will receive a confirmation email once the cancellation has been processed, and a refun
What do I do if my package arrives damaged or incomplete?
If your package arrives damaged or if you notice any items missing from your order, please take a picture of the items received and contact our customer service team. We inspect every package before dispatch, but in the unfortunate event that there i
I Can't Find The Beard Serum, Where Did It Go?
Our Beard Serum has been renamed as Beard Oil so that it's more recognizable to customers who are used to seeing it labeled as such within the industry.
Can I request a specific promotional item if the one I want is sold out or if I missed the promotion window?
If you are looking to take advantage of a particular promotion, but the item is sold out or the promotion has ended, unfortunately, you may not be eligible to receive that specific promotional item. However, depending on circumstances and while suppl
What should I do if my order was shipped to the wrong address?
If your order was shipped to an incorrect address, the first step is to confirm the correct shipping address with our customer service team. We will work to resolve the situation, which may involve updating the shipping information or arranging for a
Can I use Afterpay for my purchase?
Yes, Afterpay is an available payment option for purchases made on our website. If you are having trouble using Afterpay, ensure you are not attempting the purchase through an unsupported application, such as the Shop App, and that you are completing
What should I do if I was charged incorrectly for my order?
In the event you are charged more than you expected, please contact us with details of the payment and the order in question. Provide information such as the order number and a description of the charge discrepancy so we can investigate and resolve t
How can I use a promotional offer or discount code?
To utilize a promotional offer or discount code, add the relevant products to your cart and input the promo code into the designated box during checkout. Ensure that the bundle or items applicable for the discount are included in your cart, and follo
Wholesale/Retail
If you're looking to join our retail progam to sell our products in your store, barber shop, website, etc. please send your inquiry and contact information over to [email protected] so you can be sent a retail application.
Website Translation
There should be a settings button to the left or right of your address bar, it should look like three dots. When you click on that, there will be a list of options and one of them will be Translate. From there, you'll be able to choose the language n