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Scotch Porter

If your order was shipped to an incorrect address, the first step is to confirm the correct shipping address with our customer service team. We will work to resolve the situation, which may involve updating the shipping information or arranging for a replacement order to be sent to the correct address.

If your order was shipped to an incorrect address, the first step is to confirm the correct shipping address with our customer service team. We will work to resolve the situation, which may involve updating the shipping information or arranging for a

What should I do if my order was shipped to the wrong address?

When Will My Order Ship

What Are Your Domestic Shipping Rates?

Do You Ship To APO's?

Do You Ship Internationally?

What Are Your International Shipping Rates?

Are Duties and Fees Included?

Can I Return My Order?

What do I do if my package is marked as delivered but I haven't received it?

How do I track my Scotch Porter order?

If a collection or bundle shows an out of stock item, will the collection/bundle ship without it?

Shipping & Returns

Will These Products Make My Beard Grow?

Can I Use Beard Products on My Hair, or Hair Products on My Beard?

I Have Sensitive Skin And Break Out Easily. What Ingredients Are In Your Products?

How Long Do Your Products Last?

What Do Your Beard Products Smell Like?

My Beard Serum Has Gotten Thick And Won't Pump Out Anymore. What Do I Do?

I Purchased Your Product from Amazon, But I'm Unsure If It's Real or Not. What Do I Do?

What Products Include Coconut In Them?

What Happened To The Scented Beard Products?

What Happened To The Body Products?

Where's The Face Scrub?

Product FAQ's

How Do I Check The Status Of My Order?

Can I Cancel My Order?

Can I Edit My Order?

How Can I Change My Shipping Address?

How Do I Report Lost, Damaged or Missing Items?

How can I track my order?

Can I cancel or modify my order after placing it?

Order FAQ's

Do You Offer Gift Options?

Do I Get A Physical Gift Card?

Can I Use a Promo or Discount Code on An Order, And Pay With a Gift Card?

How are gift cards delivered, and what should I do if I do not receive mine?

Gifts & Gift Cards

What Payment Methods Do You Accept?

How Long Does It Take To Get My Refund?

Can I Be Refunded In Rewards Dollars?

I Used The Wrong Payment Method For My Order. Can I Change It?

How Does The Scotch Porter Subscription Work?

How Do I Edit or Cancel My Subscription?

What should I do if I want to stop receiving emails or text messages?

Payments, Refunds, Billing & Subscriptions

Can I apply multiple discounts to my order?

Can I cancel my order after it has been placed?

What do I do if my package arrives damaged or incomplete?

I Can't Find The Beard Serum, Where Did It Go?

Can I request a specific promotional item if the one I want is sold out or if I missed the promotion window?

What should I do if my order was shipped to the wrong address?Updated 6 months ago