Can I request a specific promotional item if the one I want is sold out or if I missed the promotion window?Updated 6 months ago

If you are looking to take advantage of a particular promotion, but the item is sold out or the promotion has ended, unfortunately, you may not be eligible to receive that specific promotional item. However, depending on circumstances and while supplies last, customer service may be able to offer you an alternative item of equal or lesser value or provide you with the next best available offer. In any case, it is advisable to contact customer service to explore your options.