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Order FAQ's

How Do I Check The Status Of My Order?

Once you place an order, we'll send you an order confirmation email. Our goal is to ship your order as quickly as possible, so please allow at least 24 hours for your order to ship. Once your order ships, you will receive a shipping confirmation emai

Can I Cancel My Order?

If your order has not shipped yet, please contact our Customer Experience Team as soon as possible, at [email protected], or call us at 818-239-7997. We are also available via live chat. Please note that since we are processing orders as quick

Can I Edit My Order?

Unfortunately once an order has been submitted, we are unable to honor any order changes.This includes adding or removing items. If your order has not shipped yet, we may be able to cancel the order depending how far along we are in processing the or

How Can I Change My Shipping Address?

Please contact our Customer Experience Team as quickly as possible at [email protected], or call us at 818-239-7997. We are also available via live chat. Please note if your order has already shipped, we may not be able to accommodate any addre

How Do I Report Lost or Damaged Items?

We understand how disappointing that can be, and our Customer Experience Team will gladly make things right. Please contact us with your order number at [email protected], or call us at 818-239-7997. We are also available via live chat. For da