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Scotch Porter

We understand how disappointing that can be, and our Customer Experience Team will gladly make things right.Please contact us with your order number at <a href="mailto:support@scotchporter.com,">support@scotchporter.com</a>.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;We are also available via live chat.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For damaged items, please send us a clear photo of the damage, along with your order details.&#xA0;

We understand how disappointing that can be, and our Customer Experience Team will gladly make things right. Please contact us with your order number at support@scotchporter.com. We are also available via live chat. For damaged items, please send us

How Do I Report Lost, Damaged or Missing Items?

Order FAQ's

When Will My Order Ship

What Are Your Domestic Shipping Rates?

Do You Ship To APO's?

Do You Ship Internationally?

What Are Your International Shipping Rates?

Are Duties and Fees Included?

Can I Return My Order?

What do I do if my package is marked as delivered but I haven't received it?

How do I track my Scotch Porter order?

If a collection or bundle shows an out of stock item, will the collection/bundle ship without it?

Shipping & Returns

Will These Products Make My Beard Grow?

Can I Use Beard Products on My Hair, or Hair Products on My Beard?

I Have Sensitive Skin And Break Out Easily. What Ingredients Are In Your Products?

How Long Do Your Products Last?

What Do Your Beard Products Smell Like?

My Beard Serum Has Gotten Thick And Won't Pump Out Anymore. What Do I Do?

I Purchased Your Product from Amazon, But I'm Unsure If It's Real or Not. What Do I Do?

What Products Include Coconut In Them?

What Happened To The Scented Beard Products?

What Happened To The Body Products?

Where's The Face Scrub?

Product FAQ's

How Do I Check The Status Of My Order?

Can I Cancel My Order?

Can I Edit My Order?

How Can I Change My Shipping Address?

How can I track my order?

Can I cancel or modify my order after placing it?

Do You Offer Gift Options?

Do I Get A Physical Gift Card?

Can I Use a Promo or Discount Code on An Order, And Pay With a Gift Card?

How are gift cards delivered, and what should I do if I do not receive mine?

Gifts & Gift Cards

What Payment Methods Do You Accept?

How Long Does It Take To Get My Refund?

Can I Be Refunded In Rewards Dollars?

I Used The Wrong Payment Method For My Order. Can I Change It?

How Does The Scotch Porter Subscription Work?

How Do I Edit or Cancel My Subscription?

What should I do if I want to stop receiving emails or text messages?

Payments, Refunds, Billing & Subscriptions

Can I apply multiple discounts to my order?

Can I cancel my order after it has been placed?

What do I do if my package arrives damaged or incomplete?

I Can't Find The Beard Serum, Where Did It Go?

Can I request a specific promotional item if the one I want is sold out or if I missed the promotion window?

How Do I Report Lost, Damaged or Missing Items?Updated 10 months ago