Payments, Refunds, Billing & Subscriptions

What Payment Methods Do You Accept?

We accept all major credit cards (Mastercard, Visa, Discover, Amex). We offer express checkout options such as ShopPay, PayPal, Apple Pay, Amazon Pay, Meta Pay, G Pay, and Venmo. We also accept Afterpay.

How Long Does It Take To Get My Refund?

Once we've issued you a refund, you can expect to see the funds back on your original method of payment within 3-7 business days.

Can I Be Refunded In Rewards Dollars?

Yes! If you would prefer to be refunded in rewards dollars instead of your original method of payment, please contact our Customer Experience Team at [email protected]. A team member will gladly assist.

I Used The Wrong Payment Method For My Order. Can I Change It?

Unfortunately, once an order has been submitted, we are unable to accommodate any changes. This includes changing the payment method you selected at checkout. If your order has not shipped yet, please contact our Customer Experience Team as quickly a

How Does The Scotch Porter Subscription Work?

You can now subscribe and save 15% on select Scotch Porter items!. When adding an eligible item to your cart, select the option to subscribe, and we'll automatically reship the item to you every 1, 2, 3 or months. It depends on the frequency you choo

How Do I Edit or Cancel My Subscription?

Once you've logged into your Scotch Porter account, you'll see a message that reads "Manage Your Subscription". From there, you can edit, or cancel your subscription. You can also contact our Customer Experience Team at [email protected].

What should I do if I want to stop receiving emails or text messages?

If you no longer wish to receive text messages from us, please text the word STOP. To stop receiving emails, please click on the Unsubscribe button at the bottom or top of the email. If you have any further questions, please contact customer service