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Find quick answers to your grooming questions at the Scotch Porter Help Center. Browse FAQs on orders, products, shipping, subscriptions, and more.

Scotch Porter Help Center | Grooming FAQs & Support

Shipping & Returns

Product FAQ's

Order FAQ's

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Payments, Refunds, Billing & Subscriptions

Discounts cannot be combined on orders. If you qualify for multiple discounts or promotions, you will need to choose which one to apply. Our system is designed to accept one promotional offer per order to ensure fairness and the best possible service

Discounts cannot be combined on orders. If you qualify for multiple discounts or promotions, you will need to choose which one to apply. Our system is designed to accept one promotional offer per order to ensure fairness and the best possible service to all of our customers.

Can I apply multiple discounts to my order?

If you need to cancel your order after it has been placed, please contact us immediately. We will do our best to process the cancellation as soon as possible. You will receive a confirmation email once the cancellation has been processed, and a refun

If you need to cancel your order after it has been placed, please contact us immediately. We will do our best to process the cancellation as soon as possible. You will receive a confirmation email once the cancellation has been processed, and a refund will be issued in due course. Please allow 3-7 business days for the refund to reflect on your payment method.

Can I cancel my order after it has been placed?

If your package arrives damaged or if you notice any items missing from your order, please take a picture of the items received and contact our customer service team. We inspect every package before dispatch, but in the unfortunate event that there i

If your package arrives damaged or if you notice any items missing from your order, please take a picture of the items received and contact our customer service team. We inspect every package before dispatch, but in the unfortunate event that there is an error, we will process a replacement order at no additional cost to you.

What do I do if my package arrives damaged or incomplete?

Our Beard Serum has been renamed as Beard Oil so that it's more recognizable to customers who are used to seeing it labeled as such within the industry.

Our Beard Serum has been renamed as Beard Oil so that it&apos;s more recognizable to customers who are used to seeing it labeled as such within the industry.

I Can't Find The Beard Serum, Where Did It Go?

If you are looking to take advantage of a particular promotion, but the item is sold out or the promotion has ended, unfortunately, you may not be eligible to receive that specific promotional item. However, depending on circumstances and while suppl

If you are looking to take advantage of a particular promotion, but the item is sold out or the promotion has ended, unfortunately, you may not be eligible to receive that specific promotional item. However, depending on circumstances and while supplies last, customer service may be able to offer you an alternative item of equal or lesser value or provide you with the next best available offer. In any case, it is advisable to contact customer service to explore your options.

Can I request a specific promotional item if the one I want is sold out or if I missed the promotion window?

If your order was shipped to an incorrect address, the first step is to confirm the correct shipping address with our customer service team. We will work to resolve the situation, which may involve updating the shipping information or arranging for a

If your order was shipped to an incorrect address, the first step is to confirm the correct shipping address with our customer service team. We will work to resolve the situation, which may involve updating the shipping information or arranging for a replacement order to be sent to the correct address.

What should I do if my order was shipped to the wrong address?

Yes, Afterpay is an available payment option for purchases made on our website. If you are having trouble using Afterpay, ensure you are not attempting the purchase through an unsupported application, such as the Shop App, and that you are completing

Yes, Afterpay is an available payment option for purchases made on our website. If you are having trouble using Afterpay, ensure you are not attempting the purchase through an unsupported application, such as the Shop App, and that you are completing the transaction via our online checkout process.

Can I use Afterpay for my purchase?

In the event you are charged more than you expected, please contact us with details of the payment and the order in question. Provide information such as the order number and a description of the charge discrepancy so we can investigate and resolve t

In the event you are charged more than you expected, please contact us with details of the payment and the order in question. Provide information such as the order number and a description of the charge discrepancy so we can investigate and resolve the issue by issuing a refund for the difference if appropriate.

What should I do if I was charged incorrectly for my order?

To utilize a promotional offer or discount code, add the relevant products to your cart and input the promo code into the designated box during checkout. Ensure that the bundle or items applicable for the discount are included in your cart, and follo

To utilize a promotional offer or discount code, add the relevant products to your cart and input the promo code into the designated box during checkout. Ensure that the bundle or items applicable for the discount are included in your cart, and follow specific instructions associated with the offer.

How can I use a promotional offer or discount code?

If you're looking to join our retail progam to sell our products in your store, barber shop, website, etc. please send your inquiry and contact information over to sales@scotchporter.com so you can be sent a retail application.

If you&apos;re looking to join our retail progam to sell our products in your store, barber shop, website, etc. please send your inquiry and contact information over to <a href="mailto:sales@scotchporter.com">sales@scotchporter.com</a> so you can be sent a retail application.

Wholesale/Retail

There should be a settings button to the left or right of your address bar, it should look like three dots. When you click on that, there will be a list of options and one of them will be Translate. From there, you'll be able to choose the language n

There should be a settings button to the left or right of your address bar, it should look like three dots. When you click on that, there will be a list of options and one of them will be Translate. From there, you&apos;ll be able to choose the language needed to convert the website for you. I&apos;ve copied instructions for this below. I hope this helps!&#xA0; <img src="https://attachments.gorgias.help/VvEzB7NjQB97beky/hc/ldzOw7JrPM7oL59m/2025011418-ea2358e0-3db1-488d-8a5a-83bee98322b7-6c5ff398-be38-4bf3-a209-f6167a699bf6.png" style="width: 300px;" class="fr-fic fr-dib">